Privacy policy.
This policy explains which personal data Designaid collects through designaid.pt, why we do so and what rights you have. We keep it short and only describe what this website actually does.
Last updated: 14 November 2026
Who is responsible for your data
Designaid bv, Terlinckstraat 108, 2600 Berchem, Belgium. Company and VAT number: BE 0824 893 839.
For any privacy question, e-mail us at hello@designaid.pt.
Contact form and e-mail
When you fill in the contact form or e-mail hello@designaid.pt, we receive the details you provide: name, company, e-mail address, phone number (optional), the services you are interested in, budget and timing (optional), your message, the language of the page and the time of sending.
We use these details only to answer your request and, if you wish, to prepare a proposal. The legal basis is taking steps at your request before a possible contract, and our legitimate interest in answering business enquiries (Article 6(1)(b) and (f) GDPR).
The form contains a hidden anti-spam field and a time check. These do not store any extra data about you.
Booking a meeting
The "Book a call" buttons link to our booking page on Calendly, an external service. If you book a meeting, Calendly processes your name, e-mail address, the time you choose and any answers you give, and passes them to us. Calendly's own privacy policy applies to its website.
Website visits and server logs
This website is hosted by Combell nv in Belgium. Like any web server, it automatically records technical data such as your IP address, browser type, the page requested and the date and time. This is necessary to deliver the website and keep it secure (legitimate interest, Article 6(1)(f) GDPR). These logs are kept for a limited period and are not used to profile visitors.
Some images on this website are loaded from our main website designaid.be, which is also operated by Designaid bv and hosted by Combell. The same technical data then reaches that server.
Cookies and tracking
This website does not use cookies, analytics or advertising trackers. Fonts are hosted on our own server, so no data is sent to font providers.
If we add measurement or advertising tools in the future, we will update this policy and ask for your consent first where the law requires it.
If you become a client
When we work together, we also keep your contact and billing details to carry out the collaboration and to meet our accounting and tax obligations (Article 6(1)(b) and (c) GDPR).
Who has access to your data
Only the Designaid team members and freelancers who handle your request have access to your data. They are bound by confidentiality.
We use service providers who process data on our behalf: Combell nv (website hosting, Belgium), Google (Google Workspace e-mail) and, if you book a meeting, Calendly. Some of these providers may process data outside the European Economic Area. Where they do, transfers rely on appropriate safeguards, such as the European Commission's standard contractual clauses or the EU-U.S. Data Privacy Framework.
We do not sell your data and do not share it with third parties for their own marketing.
How long we keep your data
We keep enquiries and the related correspondence for up to 3 years after our last contact, unless they lead to a collaboration. Client data is kept for as long as Belgian accounting and tax law requires.
How we protect your data
Designaid takes appropriate technical and organisational measures to protect your personal data against loss, theft and unauthorised access. For example, this website only works over a secure (HTTPS) connection.
Your rights
You have the right to access your data, to have it corrected or erased, to restrict or object to its processing and to receive it in a portable format. Send your request to hello@designaid.pt. We reply within one month. If we have reasonable doubts about your identity, we may ask you for additional information to confirm it.
You also have the right to lodge a complaint with a data protection authority. As Designaid is established in Belgium, this is the Belgian Data Protection Authority (dataprotectionauthority.be). If you live in Portugal, you can also contact the Comissão Nacional de Proteção de Dados (cnpd.pt).
Links to other websites
This website contains links to other websites, such as designaid.be and Calendly. Designaid is not responsible for the content or privacy practices of external websites. Please read their own privacy policies.
Changes
We may update this policy when our website or the law changes. The latest version is always available on this page.